FAQ — Frequently Asked Questions

This is where we collect the questions we get asked most often. Missing something? Email us at info@rankion.ai and we'll add it.

What are credits and what are they used for?

Credits are the universal billing unit on Rankion. Every paid action — article generation, keyword expansion, AI visibility run, live SERP check, page deep audit — pulls a fixed number of credits from the team balance before the job starts. If your balance is too low, you get a 402 Insufficient credits back. You can see your current balance and consumption history under Settings → Credits or via the API: see Credits & Rate Limits.

How do I create an API token?

In the dashboard under Settings → API Tokens click "Create new token", give it a name and copy the token immediately — it's only shown once. Auth header: Authorization: Bearer <token>. Details and code examples: Authentication & API Tokens.

Which languages does the AI Content Editor support?

German and English are fully tested. French, Spanish, Italian and Dutch also work production-ready. Other languages are technically supported (via Claude/GPT) but we recommend spot-checking the first outputs.

Does Rankion work with WordPress or Shopify?

Yes. WordPress has a direct publish flow (REST API → draft/published post including featured image). Shopify blog integration works the same way via the Shopify Admin API. You connect your shop once in Settings, after that you can push articles directly from the AI Content Editor.

What is GEO and how is it different from SEO?

SEO = visibility in Google search results (the classic ten blue links). GEO (Generative Engine Optimization) = visibility in the answers of LLMs like ChatGPT, Perplexity, Claude, Gemini and in Google AI Overviews. GEO doesn't measure whether you're at position 3, but whether your brand is mentioned in the generated answer and whether your domain is used as a citation. The two disciplines overlap — good SEO content is often cited by LLMs too — but the optimization levers are different.

How is AI visibility measured?

You define prompts, personas, keywords and competitors. Rankion queries these prompts at fixed intervals against the real LLM APIs (with and without web search) and parses the answers. For each run you get a GEO score, a list of mentioned brands and a list of citation sources. Details: AI Visibility Tracking.

How long do background jobs run?

Typical runtimes:

• AI article generation: 30–90 seconds
• Keyword expansion (A–Z): 2–3 minutes
• AI visibility run: 1–5 minutes depending on number of prompts × platforms
• Page deep audit: 30–60 seconds
• Site crawl: 5 minutes to several hours depending on URL count

The API always returns 202 Accepted with a job/resource ID; you then poll the status endpoint. In the UI, Livewire polls every 5 seconds — you can leave the page and come back later, the status lives in the database.

Where do I find my invoices?

Settings → Billing → Invoices. Every invoice is also automatically sent as a PDF to your account email address.

How can I expand my team account?

Under Settings → Team you invite additional members by email. Every team has its own credit balance, its own API tokens and its own projects. Cross-team access is locked at both API and UI level (403).

How does the agentic chat work?

You ask a question in natural language ("Which of my keywords have dropped out of the top 10?", "Which backlinks to my domain are toxic?"). The agent independently picks the right tools — SQL query against your data, live SERP check, AI visibility score, web scrape — runs them and answers with a structured result. More on that: Agentic Chat.

Where is my data stored?

On netcup GmbH servers in Germany (Nuremberg data centre). MariaDB database, Let's Encrypt SSL. A database dump is taken before every schema change; the last 10 are kept. No US cloud provider, GDPR-compliant. DPA available on request.

Can I delete my account?

Yes. There is a button for it under Settings → Security, and the deletion is immediate and final: your access, your own teams and everything in them are gone, and running subscriptions are cancelled.

Two cases are an exception, and in both a note appears instead of the button:

If your account has a paid invoice attached, we are not allowed to delete that invoice along with the rest. Invoices are accounting vouchers and have to be kept for at least eight years (§ 257(4) HGB and § 147(3) AO, the German rules we are bound by). As far as that obligation reaches, your right to erasure does not apply (Art. 17(3)(b) GDPR): we block your access and remove everything that is not covered by the retention obligation. Write to support for that.

If a commission claim from the referral programme is still open on your account, someone else's proof of entitlement depends on it. Here too we settle it through support rather than quietly voiding that record.

If you own a team with other members, transfer ownership first under "Members". Otherwise the team and everything in it would go down with your account.

What happens to your data is set out in full in the privacy policy.

Are my visits to rankion.ai counted?

Not in the logged-in area. For the public pages we use Matomo on our own infrastructure: cookie-free, with nothing passed to third parties, and your browser's "Do Not Track" setting is respected. We use no marketing trackers. You can object at any time via the privacy policy.

How can I generate content via the API?

POST /api/v1/articles with keyword + options → 202 Accepted + article_id. You poll the status via GET /api/v1/articles/{id}; once status = completed you get the finished article including markdown, HTML and featured image. Full docs: Articles API.

What happens to unused credits at the end of the month?

Nothing: credits do not expire. On monthly plans, your balance is increased by your plan's credits on every billing date. On annual plans, the allocation is added month by month. Whatever you do not use stays and is added to the next allocation. Top-up packages (one-time) behave the same way and stay until they are used up. Credits are purchased balance, not a usage right that lapses at the end of the month.

How do I redeem a promo code?

Promo codes for starting credit come as a link from a campaign, for example a landing page or a post, and lead straight to the registration page. There is no field to type a code in. If the code is valid, a green notice above the form shows the starting credit. Register via that link, with e-mail or with Google: the credit is added to your team's balance immediately when the account is created, on top of the normal sign-up credits. It is best to finish signing up in the same browser right after opening the link; if you open the registration page again without the link, the code is dropped.

Codes only work for a new account, one code per account. Existing accounts cannot redeem a code afterwards: write to info@rankion.ai and we will look at it. Codes can be limited in number of redemptions or in time. If a code is used up, expired or deactivated, the green notice does not appear and the account is still created, just without the starting credit.

How do I report a bug or feature request?

Straight from the app: a speech-bubble button sits at the bottom right and opens a form on top of the page you are on. You stay where you are and can attach up to three screenshots, including by pressing Ctrl+V to paste from the clipboard. My feedback shows the state of your report; if we confirm a bug, your team is credited 50 credits once. Full details in Reporting feedback. Prefer email? info@rankion.ai still works.