Community Monitor API

The Community Monitor crawls public platforms (Reddit, Hacker News, Twitter/X, Quora, Trustpilot, YouTube comments, etc.) for mentions of your brand or defined keywords. The API delivers raw mentions plus aggregated alerts — perfect for wiring reputation dashboards or Slack bots up to Rankion.

Module context: Community Monitor.

Mentions

A mention is a single hit: platform, author, text excerpt, sentiment, permalink.

Filters (query parameters):

• ?platform=reddit|hackernews|twitter|trustpilot|quora|youtube
• ?sentiment=positive|neutral|negative
• ?keyword=<string> (text match on the mention body)
• ?from=YYYY-MM-DD&to=YYYY-MM-DD
• ?page=1&per_page=25

curl "$BASE/community/mentions?platform=reddit&sentiment=negative&from=2026-04-01" \
  -H "Authorization: Bearer $TOKEN" | jq '.data[] | {id, platform, sentiment, url, snippet}'

Response (truncated):

{
  "data": [
    {
      "id": 451,
      "platform": "reddit",
      "author": "u/foo",
      "snippet": "I tried Rankion and the GEO scoring was…",
      "sentiment": "negative",
      "score": -0.42,
      "url": "https://reddit.com/r/seo/comments/…",
      "discovered_at": "2026-04-28T14:21:00Z"
    }
  ],
  "meta": {"current_page": 1, "per_page": 25, "total": 138}
}

Dispatch a scan

A scan triggers an immediate crawl run for a specific keyword across selected platforms — independent of the auto-schedule.

curl -X POST "$BASE/community/scan" \
  -H "Authorization: Bearer $TOKEN" -H "Content-Type: application/json" \
  -d '{
    "keyword": "rankion ai",
    "platforms": ["reddit", "hackernews", "trustpilot"]
  }'

Response 202 Accepted:

{
  "scan_id": 77,
  "status": "queued",
  "message": "Community scan dispatched"
}

The scan runs in the background. Newly found mentions appear in the list as the job runs through (typically 30–120 s depending on the number of platforms).

Alerts

Alerts are aggregated signals: clusters of negative mentions, sentiment drops, review-score crashes. The system raises them daily/weekly.

curl "$BASE/community/alerts" -H "Authorization: Bearer $TOKEN" \
  | jq '.data[] | {id, type, severity, message, triggered_at, mentions_count}'

Typical type values:

• sentiment_drop — sentiment average is > 1 SD below baseline
• negative_burst — unusually many negative mentions in a short window
• review_alert — external review sources report a score crash (see Review Sources API)

Notes

• Mentions are deduplicated by (platform, external_id) — the same Reddit comment is never stored twice, even if multiple scans run.
• Sentiment is heuristic (model-based). For legal/compliance purposes, always check the original URL, not the score label.
• Auto-crawls run in the background (multiple times daily) — the manual POST /scan is just for ad-hoc pulls. Without a scan call the mention list still fills up.
• Platform availability changes. Twitter/X crawl depends on the API status — on outage, a targeted POST /scan with platforms:["twitter"] returns a 503 or empty result.
• Public webhook pattern for mentions is not (yet) publicly exposed — if you need real-time push, poll /community/alerts every minute.

Related: Review Sources API · Community Monitor.